NAIROBI, Feb 13 – Kenya Power and Lighting Company (KPLC) has announced the resolution of prepaid service disruptions, with all purchased electricity tokens now dispatched to respective customers via MPESA.
In a customer alert issued on Tuesday, KPLC confirmed the restoration of prepaid services following recent system disruptions, which had led to delays in processing and delivering prepaid tokens.
“We are pleased to inform our customers that the issue was resolved yesterday (Monday, February 12th, 2024), enabling our customers to conveniently purchase their tokens through Mpesa Paybill No. 888880,” stated KPLC.
The delay in token generation and postpaid bill payment was experienced on February 10th, with KPLC attributing it to a technical hitch affecting both prepaid token generation and postpaid bill systems.
Additionally, KPLC has informed customers that they can access tokens by dialing *977# or via the myPower App at any time.
The company expressed regret for the inconvenience caused by the system downtime and extended gratitude to customers for their patience.
