Privacy Policy

This Privacy Policy governs the manner in which Capital FM collects, uses, maintains and discloses information collected from users of the capitalfm.africa website and all associated digital platforms. This policy applies to all products and services offered by Capital FM Kenya / The Capital Group Limited.

Information We Collect

We may collect personal identification information from users in a variety of ways, including when users visit our site, subscribe to our newsletter, fill out a form, or interact with other activities, services, features or resources we make available on our platforms. This may include:

  • Name and email address (newsletter subscriptions)
  • Browser type and device information
  • IP address and approximate location
  • Pages visited and time spent on site
  • Referring website or search terms

Users may visit our site anonymously. We will collect personal identification information only if voluntarily submitted. Users can always refuse to supply personally identifiable information, except that it may prevent them from engaging in certain site-related activities.

How We Use Your Information

Capital FM may collect and use users' personal information for the following purposes:

  • To improve customer service — information you provide helps us respond to your customer service requests more efficiently.
  • To personalise user experience — we may use information in the aggregate to understand how users as a group use our services.
  • To send periodic emails — we may use the email address to send newsletters, updates, or promotional materials. Users may unsubscribe at any time using the opt-out link included in each email.
  • To improve our platforms — we continually improve our website based on feedback and usage data.

Cookies and Tracking Technologies

Our site uses cookies to enhance user experience. A cookie is a small file placed on your device. You may choose to set your web browser to refuse cookies, although some parts of our site may not function properly as a result.

We use the following types of cookies:

  • Essential cookies — required for the website to function correctly
  • Analytics cookies — Google Analytics 4 (GA4) to understand visitor behaviour
  • Advertising cookies — Google Ad Manager, AdSense and AdExchange to serve relevant advertisements
  • Preference cookies — to remember your settings such as dark mode preference

You can manage your cookie preferences at any time using the cookie consent banner on our site, or via your browser settings.

Advertising

Advertisements appearing on our site may be delivered by advertising partners including Google Ad Manager, Google AdSense and Google Ad Exchange. These partners may use cookies and web beacons to collect non-personally identifiable information about your visits to this and other websites in order to provide relevant advertisements.

Our ads.txt file is publicly available at capitalfm.africa/ads.txt and lists all authorised digital sellers of our advertising inventory.

Google Analytics

We use Google Analytics 4 (GA4) to analyse traffic and usage patterns. Google Analytics collects information anonymously and reports website trends without identifying individual visitors. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

How We Protect Your Information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information. Our site is secured via HTTPS with SSL encryption and protected through Cloudflare's security infrastructure including DDoS mitigation.

Sharing Your Personal Information

We do not sell, trade, or rent users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Data Protection — Kenya

Capital FM is committed to protecting user privacy in accordance with the Data Protection Act, 2019 of Kenya. We collect and process personal data only for legitimate purposes related to our broadcasting and digital services. We implement appropriate technical and organisational measures to safeguard user data.

Users have the right to:

  • Access the personal data we hold about them
  • Request correction of inaccurate personal data
  • Request deletion of their personal data
  • Object to the processing of their personal data
  • Withdraw consent at any time

Third-Party Websites

Users may find links to other websites on our site. We do not control the content or privacy practices of these external sites and are not responsible for their privacy policies. We encourage users to review the privacy policy of any third-party site they visit.

Children's Privacy

Our site is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

Changes to This Privacy Policy

Capital FM has the discretion to update this privacy policy at any time. We encourage users to frequently check this page for any changes. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Contact Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with Capital FM, please contact us:

  • Email: [email protected]
  • Phone: +254 722 984 984
  • Address: 1st Floor, Two Rivers Mall, Limuru Road, Nairobi, Kenya