NAIROBI, Kenya, Jan 10 – E-mobility platform Bolt has introduced a new cancellation feature aimed at deterring users from taking offline trips and paying off the app.
Riders will now be able to cancel a trip by selecting the option ‘driver asked to pay off-the-app’ under specific circumstances.
This feature empowers riders to take immediate action should they encounter situations where the driver asks for payment for a trip outside the app, requests payment exceeding the agreed-upon trip fare, or encourages cancellation of the trip to go offline.
“When drivers and riders go offline, essential safety features like GPS tracking and SOS coverage in the app become inactive, leaving users vulnerable and without access to critical in-app safety tools,” Linda Ndungu, Bolt Country Manager said.
“Remaining online ensures the effectiveness of these features and prioritises the safety of our users. Mitigating actions are also in place for drivers continuously reported as soliciting offline trips,” Ndungu added.
“These actions include temporary bans and account suspensions, as we remain dedicated to providing a secure platform for everyone.”
To ensure safety for both drivers and passengers, the Estonian-based firm encourages both passengers and drivers to take advantage of the safety features provided in the app’s Safety Toolkit.
These features are specifically designed to operate during active (in-app) trips.
