NAIROBI, Kenya, May 5 – ABC Bank has been named the best bank in customer experience among Tier 3 lenders at the Think Business Banking Awards held in Nairobi.
The bank also emerged first runner-up in internet banking and second runner-up in sustainable corporate social responsibility, highlighting its focus on digital services and responsible banking.
Group Managing Director Shamaz Savani said the recognition reflects the lender’s push to strengthen customer-focused and digital banking solutions.
“Winning the Best Bank in Customer Experience award reflects our commitment to building a resilient, digital-first bank that delivers real value,” he said.
The awards, which attracted 160 submissions, recognised banks demonstrating strong performance in customer service, digital transformation and financial sustainability.
