NAIROBI, Kenya, Apr 27 – Digital credit provider Tala has stepped up customer identification requirements, urging users to update their personal details to avoid disruptions in accessing its services.
The move is part of compliance with Central Bank of Kenya regulations, which require lenders to verify customer identities and assess their ability to repay before issuing credit.
Customers will now be required to submit a valid national ID and complete a live selfie verification through the Tala app as part of the Know Your Customer (KYC) process.
The requirements are anchored in the Central Bank of Kenya Act (Amendment) 2021 and the Digital Credit Providers Regulations 2022, with further tightening proposed under the Draft Non-Deposit Taking Credit Providers Regulations 2025.
Tala Senior Compliance and Ethics Manager Tabby Mugechi said borrowers must complete their personal information before accessing credit.
She noted that the verification process is aimed at enhancing security and protecting customers from fraud while ensuring seamless access to services.
Tala, which operates in multiple emerging markets, said the update reinforces its commitment to a secure and inclusive digital financial ecosystem.
