NAIROBI, Kenya, Feb 15 – Kenya Power has issued an alert regarding delays in the generation of electricity tokens
Mostly affected are customers using the prepaid services via the Paybill number 888880.
“We are currently experiencing a delay in the generation of tokens purchased through our Paybill 888880. Our team is working to resolve the issue as soon as possible,” read the statement in part.
“We apologize for any inconvenience caused.”
Kenya Power urged customers to consider alternative purchasing options while the issue is being addressed.
To minimize inconvenience, the company advised customers to obtain tokens through appointed banks, although it did not specify which banks were available for this service.
This disruption has caused frustration among many electricity consumers who rely on the digital payment system to access electricity tokens quickly.
