NAIROBI, Kenya, Nov 6 – Global technology and digital services provider NTT DATA has announced an expanded strategic partnership with ServiceNow (NYSE: NOW) to accelerate enterprise adoption of artificial intelligence (AI) and automation globally.
The collaboration will see the two companies co-develop and co-sell AI-powered solutions under a multi-year agreement aimed at driving productivity, efficiency, and improved customer experiences across industries.
NTT DATA will also scale its use of the ServiceNow AI Platform across its global operations to streamline workflows and enhance service delivery, while ServiceNow has designated NTT DATA as a strategic AI delivery partner to help customers deploy AI-powered automation and achieve operational efficiency at scale.
The expanded partnership deepens the firms’ long-standing relationship and highlights their shared commitment to responsible AI adoption and digital transformation. Leveraging ServiceNow’s AI platform, NTT DATA has been supporting enterprises with advisory, implementation, and lifecycle services to accelerate return on technology investment.
“As part of this new phase, NTT DATA will serve as a strategic AI delivery partner for ServiceNow across industries and regions,” the companies said in a joint statement. “The collaboration will focus on helping enterprise, commercial, and mid-market clients integrate AI-driven automation to improve efficiency and resilience.”
Through ServiceNow’s Now Next AI program, the two firms will also collaborate on new AI deployment models by embedding AI engineering expertise directly into enterprise transformation projects.
NTT DATA will itself act as a lighthouse customer for ServiceNow, adopting AI Agents and Global Business Services within its own operations to accelerate internal transformation and customer delivery.
“ServiceNow and NTT DATA are expanding access to AI-powered automation across any industry and geography to achieve measurable business impact for organizations at every stage of the AI journey,” said Amit Zavery, President, Chief Operating Officer, and Chief Product Officer at ServiceNow.
“Together, we’re transforming how the world’s leading enterprises operate, making work simpler, smarter, and more resilient with the ServiceNow AI Platform.”
NTT DATA Chief Executive Officer and Chief AI Officer Abhijit Dubey said the collaboration marks a key step in the company’s mission to become a leading AI-native services provider.
“By combining ServiceNow’s agentic AI platform with NTT DATA’s global delivery scale and industry expertise, we’re enabling enterprises to accelerate innovation, enhance productivity, and achieve sustainable growth,” he said.
NTT DATA expects to ramp up and expand the delivery of ServiceNow AI solutions, including AI Agents and Global Business Services, across multiple regions and sectors in the coming months.
