NAIROBI, Kenya, Sep 7 – Safaricom has continued to expand its network coverage in Ethiopia, with a recent large-scale customer pilot in Haramaya city in the Oromia region.
The customer pilot in Haramaya is part of the telco’s city-by-city regional network roll-out as it intends to switch its network and services in 25 cities in Ethiopia by April 2023 even as it gears toward the national launch in October.
Safaricom Ethiopia intends to achieve this by working in partnership with government, businesses, and local communities among other stakeholders as part of its long-term commitment to transforming lives for a digital future in line with the Digital Ethiopia Objectives.
“We are excited to continue our phased city-by-city customer trials in Haramaya city, after the regional network rollout in Dire Dawa city and Harari region in the last week. We thank the regional government of Oromia, the mayor of Haramaya city, the Ethiopian Communication Authority; network, IT and distribution partners, community leaders, and all stakeholders for all their support towards realizing this and future milestones,” said Anwar Soussa, Chief Executive Officer, Safaricom Ethiopia.
The test network in Haramaya will also enable subscribers to use data services, make calls, and send SMS to Safaricom Ethiopia and Ethio Telcom customers and international calls worldwide.
Moreover, new customers will be able to actively register on the network, purchase airtime vouchers and devices as well as access dedicated customer support at the branded shop around Menaheria as well as all branded souks in the city
Customers in Haramaya city will have an opportunity to choose their preferred numbers on Safaricom Ethiopia 07 prefix on the purchase of SIM cards which comes with a welcome offer of data, voice, and SMS for one month.
In addition to that, they will have an option of accessing customer care services from the call centre in Amharic, Afaan Oromo, Af-Somali, Tigrigna, or English by dialing 700 to talk to the customer experience agents.
