NAIROBI, Kenya, Feb 15 – Airtel Kenya has expanded to Maralal in Samburu County as the telco seeks to devolve services to customers.
Located at Umbrella Mall, the new shop increases the telco’s customer care shops to 67 in 40 counties in Kenya.
“This expansion is in line with our commitment to improve accessibility and convenience for our customers, aligning with our brand promise,” Ashish Malhotra, Managing Director of Airtel Kenya, said.
“We are confident that this new shop will not only enhance our service delivery to the residents of Maralal and its surroundings but also generate employment opportunities within the local community.”
The shop will serve as a central hub for a variety of services, ranging from SIM card acquisition, SIM swaps, postpaid premier products, Airtel Money services, the purchase of data devices, i.e., pocket MiFi and routers, to general support on customer queries.
The new shop ties into Airtel’s rapid network expansion drive, having recently commissioned additional sites in Samburu County to provide Airtel customers with the best voice and mobile broadband data experience.
“Strategically positioned, our shop in Maralal town not only provides easier access to customers within the town but also from across the county,” Goldermier Opiyo, Customer Experience Director of Airtel Kenya, echoed Malhotra’s sentiments.
