NAIROBI, Kenya, Jan 25 – Safaricom has inked a deal with Kisumu County to enable the devolved unit to raise revenue.
The Integrated County Revenue Management System (ICRMS) will cover various revenue services, including parking, cess, markets, advertising, property rates, and approvals, among other services, cutting waiting times at the county offices.
Through the system, residents can pay through various channels such as USSD code, WhatsApp, the MyKisumu App, and a web self-service portal.
“The implementation of the ICRMS system in Kisumu County reflects our commitment to driving digital transformation for efficient service delivery, making services more accessible and convenient for all, and furthering our mission to connect, empower, and improve the lives of Kenyans,” said Cynthia Karuri-Kropac, Chief Enterprise Business Officer, Safaricom PLC.
According to Safaricom, the platform also integrates real-time payment channels like M-Pesa and banks for accurate reporting and reconciliation of transactions.
Enhanced visibility and control are provided through dashboards accessible to executives, enabling effective monitoring of revenue performance and operations, it added.
To enable end-to-end support, East Africa Device Assembly Kenya Limited has come on board to provide smartphones required to run the revenue application used by dedicated revenue collectors.
“We have co-created this platform with Safaricom to provide a seamless and user-friendly experience for Kisumu residents and county officials to contribute to the overall efficiency of revenue management,” said Anyang’ Nyong’o, Governor, Kisumu County.
